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Supervisor, Order Management
SUNNYVALE CA 94086
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88291452

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Proofpoint

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Summary

  Job posted:   Sat Apr 14, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Supervisor, Order Management
Supervisor, Order Management


Location:Sunnyvale, CA





Description




Company Overview


At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:



+ Build and enhance our proven security platform


+ Blend innovation and speed in a constantly evolving cloud architecture


+ Analyze new threats and offer deep insight through data-driven intel


+ Collaborate with customers to help solve their toughest security challenges



We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity--and why more than half of the Fortune 100 trust us as a security partner.



The Role



This person will guide and oversee the Order Management team. Drives solution-oriented decisions, collaborating closely with cross-functional departments to ensure orders are processed accurately and efficiently. Contributes to the company's overall order management strategy to help ensure we have a seamless and efficient quote-to-cash process.


Your day-to-day



+ Leadership of an Order Management team including, mentorship, and performance management


+ Monitor individual workload and adjust if needed


+ Ensure timely and accurate completion of team duties


+ Oversight and accountability to the Order Management team's data integrity during the order entry process


+ Support defining the order management strategy and tools/business policy needs for both internal and external constituents.


+ Establish, manage and report on key metrics and performance indicators for order processing


+ Adhere to a same-day response commitment and have the flexibility to maintain inconsistent work flows (peak times vary by time of day and by time of quarter).


+ Ensure timely follow up / resolution of outstanding issues and point of escalation


+ Establish and manage to key metrics and performance indicators for order processing.


+ Perform annual and quarterly performance assessments on team members completing necessary documentation on a timely basis


+ Train team members on new programs or processes as required


+ Work overtime as needed to support month and quarter end objectives


+ Support internal audit controls and SOX initiatives


+ Support additional projects as required.



What you bring to the team



+ Excellent interpersonal skills and team player capabilities across multiple departments


+ Experience with ERP order management systems. Microsoft D365 experience is a plus


+ Energetic, motivated self-starter with a proven track record of leading an order management team.


+ Time- oriented and highly organized individual; strong attention to detail skills


+ Salesforce.com experience preferred


+ Ideal candidate has prior experience working in a SaaS company


+ Strong Communicator. Excellent written and verbal communication skills and ability to effectively work with internal customers and supervise staff.


+ Thrives in a fast-paced environment



Why Proofpoint



As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!





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Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.


Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.



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